1. Information We Collect
FillMe, operated by Alkenity, collects information to provide and improve our fuel delivery and car wash services. We collect:
- Personal Information: Name, email address, phone number, delivery address
- Payment Information: Credit card details, billing address (processed securely through third-party providers)
- Location Data: GPS coordinates for accurate delivery and service optimization
- Usage Data: App interactions, service preferences, order history
- Device Information: Device type, operating system, unique identifiers
2. How We Use Your Information
We use collected information for:
- Processing and fulfilling fuel delivery and car wash orders
- Providing customer support and communication
- Improving our services and developing new features
- Ensuring safety and security of our platform
- Sending service updates and promotional content (with consent)
- Compliance with legal obligations and Nigerian regulations
3. Information Sharing
We may share your information with:
- Service Providers: Delivery drivers, fuel suppliers, payment processors
- Business Partners: Partner fuel stations and car wash service providers
- Legal Requirements: Government authorities when required by Nigerian law
- Safety Purposes: Emergency services if necessary for user safety
We do not sell personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. Payment information is processed through PCI DSS compliant providers. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access and review your personal information
- Update or correct your information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for location tracking
6. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Order history may be retained for up to 7 years for business and tax purposes. Account information is deleted within 30 days of account closure requests.
7. Contact Information
For privacy-related questions or requests, contact us at:
Email: [email protected]
Phone: +234
Address: Alkenity Office, Abuja, Nigeria